Shipping and Returns

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Shipping and Returns 2016-10-12T20:02:48+00:00

Shipping and Returns

We are committed to getting your purchase to you quickly and safely. We have custom designed our packaging to provide the ultimate protection. We use a variety of shipping sources including UPS, FedEx and several regional freight companies. In the case that you have encountered damage during shipping or need to return an item, the following information will help you process your return:

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

You may return any “unopened” products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

“Opened” products and accessories can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.

*Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

An order that has shipped cannot be canceled. If you refuse an order, it will then fall under our standard return policy.

You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately. If you ever receive a damaged product please address it with the shipping company at time of delivery. If the situation is not resolved please email [email protected] with the details of the time, date, delivery company and a description of the damage. If you have a camera available pictures are also helpful understanding the damage.

On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don’t worry. In most cases, it’s a simple issue that can be resolved over the phone or by email. Please have your model number and serial number available for fastest service.

*Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.